Our Approach to Complaints
Health News Daily takes complaints from readers seriously. We are committed to handling all complaints fairly, promptly and transparently. This Complaints Policy explains how you can raise a concern about our content or conduct and what to expect from us.
This policy was last updated on 8 March 2026.
What You Can Complain About
You may submit a complaint if you believe that Health News Daily has:
— Published factually inaccurate information.
— Published content that is misleading or lacks important context.
— Failed to provide a fair right of reply to an individual or organisation that was the subject of critical reporting.
— Published content that is unfair, invasive of privacy, or causes unjustified harm.
— Breached our Editorial Policy & Ethics or any other published policy.
— Handled a previous correction request inadequately.
If your concern is specifically about a factual error, you may also wish to use our Corrections Policy, which provides a faster route for straightforward error corrections.
How to Submit a Complaint
Please send your complaint in writing to:
Email: [email protected]
Subject line: Formal Complaint
To help us investigate your complaint efficiently, please include:
— Your full name and contact details.
— The title, URL or publication date of the article or content in question.
— A clear description of your complaint and what aspect of our content or conduct you believe is problematic.
— Any supporting evidence or references that may help us assess your complaint.
— What outcome you are seeking (for example: a correction, an apology, removal of content, or a clarification).
How We Handle Complaints
Our complaints process follows these steps:
1. Acknowledgement: We will acknowledge receipt of your complaint within three working days.
2. Investigation: The Editor-in-Chief, James Whitfield, will review the complaint and investigate the matter. This may involve reviewing the article, consulting with the responsible journalist, checking sources and seeking additional expert input if needed.
3. Response: We aim to provide a full written response within 14 working days of receiving your complaint. If the investigation requires more time, we will let you know and provide an expected timeline.
4. Outcome: Depending on the findings of our investigation, we may take one or more of the following actions:
— Publish a correction, clarification or update to the article in line with our Corrections Policy.
— Publish an apology where appropriate.
— Remove or substantially amend the content in question.
— Take no further action if we find the complaint is not upheld, with a clear explanation of our reasoning.
Appeals
If you are not satisfied with the outcome of your complaint, you may request a review by writing again to [email protected] with the subject line “Complaint Appeal”. The appeal will be reviewed by the Editor-in-Chief, who will consider whether the original complaint was handled fairly and whether the outcome was reasonable. We aim to respond to appeals within 14 working days.
External Referral
If you remain dissatisfied after our internal process, you may wish to refer your complaint to an external body. While Health News Daily is not currently a member of a formal press regulator, we recognise the standards set by the Independent Press Standards Organisation (IPSO) Editors’ Code of Practice as a benchmark for responsible journalism.
If your complaint relates to data privacy, you have the right to contact the Information Commissioner’s Office (ICO) at ico.org.uk.
Record Keeping
We keep records of all formal complaints received, the investigation process and the outcome. These records help us identify patterns, improve our standards and ensure accountability. Complaint records are stored securely and handled in accordance with our Privacy Policy.
Contact
For any questions about this Complaints Policy, please contact us at [email protected].